AUTOMATIC RETURN PROCEDURE

If you are unable to start the AUTOMATIC return procedure mentioned earlier, follow the instructions for the manual return procedure.

RETURN PROCEDURE MANUAL

Download and print the return form at the following link: Return Form

Send the form to resi@oteaa.com 

Attach a photo of the ordered item to the form. (so that we can see the condition or defect if present) Please remember that each item is checked before shipping.

The return request must be made within a maximum of 14 DAYS from the receipt of the goods(as per our company policy)

You will be kindly asked to attach photos of the product to the request.

NOTE WELL The item must be returned in its original condition as shipped from the OTEAA.com shipping location. INCLUDED dThe Warranty Tag and Seal must be intact; otherwise, we will not be able to proceed with the return.

If the return is ACCEPTED, you will receive the procedure and the QR-CODE to show to the postal agent to proceed with the return via your email.

The return shipping costs are the responsibility of the Buyer (Customer)

The Customer will have two options to proceed with the return once Authorized 

• Go to any Italian Post Office and deliver the package to be returned. The procedure will be sent at the time of return acceptance.  The return is at the CUSTOMER's expense at a cost of €9.90, which will be deducted from the amount due.

• The customer must go to their trusted courier and must send the return; in turn, they will receive the full amount of the purchase. For the return address, indicate the one present on the Waybill or the one indicated through the Return form.

For return requests received from countries other than Italy the same procedure prevails. In this case Oteaa the courier will be tasked with picking up the goods once authorized. ( The costs are related to the country of pickup)

PLEASE NOTE THAT RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE BUYER (CUSTOMER)